BSNL offers ‘Everything through SMS’ Service

Posted on the December 11th, 2009 under BSNL, Mobile Service Providers by CellBharatTeam

BSNL Chennai, is planning to offer its services by “Everything through SMS”.By this launch subscribers can connecting_indiabook a complaint or request a service by a simple sms.

The service  introduced by Bharath Sanchar Nigam Limited offers solution for landline faults, broadband faults, mobile coverage problem, changed number information, and current landline bill amount due on SMS itself.

Sl. No

Method

From BSNL network From other networks
1. Call-Centre for all  New Service requests / Enquiries / Complaits booking

Dial 1500

(toll free)

Dial 24301500

(Normal call charges apply)

2. Automatic fault booking

Dial 198
(toll free)

Dial 24310198
(Normal call charges apply)

3. Through SMS : Send SMS to


53576
(toll free)

Send SMS to

** 9444001500
(SMS Charges apply)

For

SMS text

a.   For all new service requests/enquiries : BSNL
b.  For landline faults : FLT<space>landline number
c.  For Broadband  faults : BBF<space>landline number
d.  Landline General Complaints : CMP<space>landline number
e.  Directory Enquiry of landline number : DQ<space>landline number
f.  Mobile coverage problem : CVG<space>Problem faced
g.  Mobile general complaints : MBC<space>Action required
h.   Landline / Broadband Complaint Status : FSTAT<space>landline number  or
FSTAT<space>docket number
i:  Changed Number information ** : CN<space>old landline number
j.  Current landline bill  amount due ** : BILL<space>landline consumer number

** To be introduced shortly
Examples

  1. To get name and address for  landline number 24700033:
    DQ 24700033 or
    dq 24703333 or
    Dq 24700033(DQ may be in small or capital letters)
  2. To book complaints for landline number 24748580:
    FLT 24748580 or
    Flt 24748580 or
    flt 24748580 (flt may be in small or capital letters)
  3. To book broadband complaint for 24700033:
    BBF 24700033 or
    Bbf 24703333 or
    bbf 24700033(BBF may be in small or capital letters)
  4. To book a general complaint for 24700033:
    CMP 24700033 or
    cmp 24703333 or
    Cmp 24700033(Cmp may be in small or capital letters)
  5. To bring coverage problems in an area
    CVG West Mambalam  or
    cvg Varadappan St, Chennai 33 or
    Cvg Arya Gowda Road
  6. For Mobile complaints:
    MBC Bill not received  or
    mbc bill not received or
    Mbc SIM locked
4. Broadband usage this month
Send SMS bbu<space>044<telephone number >
Example: BBU 04424700033
Send SMS to52295 Send SMS to9448077777
(SMS Charges apply)
5. To get alert when Broadband usage exceeds  monthly limit
Send SMS  REG<space>044<telephone number>
Example: REG  04424700033
Send SMS to52295 Send SMS to

9448077777
(SMS Charges apply)
5 Internet     -      for all  service enquiries and fault booking

Our Customer Care Portal

One Response to 'BSNL offers ‘Everything through SMS’ Service'

  1. January 14, 2010 at 11:16 am
    P.K.SEKAR

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