BSNL Chennai, is planning to offer its services by “Everything through SMS”.By this launch subscribers can 
book a complaint or request a service by a simple sms.
The service introduced by Bharath Sanchar Nigam Limited offers solution for landline faults, broadband faults, mobile coverage problem, changed number information, and current landline bill amount due on SMS itself.
| Sl. No |
Method
|
From BSNL network |
From other networks |
| 1. |
Call-Centre for all New Service requests / Enquiries / Complaits booking |
Dial 1500
(toll free)
|
Dial 24301500
(Normal call charges apply)
|
| 2. |
Automatic fault booking |
Dial 198
(toll free) |
Dial 24310198
(Normal call charges apply) |
| 3. |
Through SMS : |
Send SMS to
53576
(toll free)
|
Send SMS to
** 9444001500
(SMS Charges apply) |
|
|
For
|
|
SMS text
|
| a. For all new service requests/enquiries |
: |
BSNL |
| b. For landline faults |
: |
FLT<space>landline number |
| c. For Broadband faults |
: |
BBF<space>landline number |
| d. Landline General Complaints |
: |
CMP<space>landline number |
| e. Directory Enquiry of landline number |
: |
DQ<space>landline number |
| f. Mobile coverage problem |
: |
CVG<space>Problem faced |
| g. Mobile general complaints |
: |
MBC<space>Action required |
| h. Landline / Broadband Complaint Status |
: |
FSTAT<space>landline number or
FSTAT<space>docket number |
| i: Changed Number information ** |
: |
CN<space>old landline number |
| j. Current landline bill amount due ** |
: |
BILL<space>landline consumer number |
** To be introduced shortly
Examples
- To get name and address for landline number 24700033:
DQ 24700033 or
dq 24703333 or
Dq 24700033(DQ may be in small or capital letters)
- To book complaints for landline number 24748580:
FLT 24748580 or
Flt 24748580 or
flt 24748580 (flt may be in small or capital letters)
- To book broadband complaint for 24700033:
BBF 24700033 or
Bbf 24703333 or
bbf 24700033(BBF may be in small or capital letters)
- To book a general complaint for 24700033:
CMP 24700033 or
cmp 24703333 or
Cmp 24700033(Cmp may be in small or capital letters)
- To bring coverage problems in an area
CVG West Mambalam or
cvg Varadappan St, Chennai 33 or
Cvg Arya Gowda Road
- For Mobile complaints:
MBC Bill not received or
mbc bill not received or
Mbc SIM locked
|
|
| 4. |
Broadband usage this month
Send SMS bbu<space>044<telephone number >
Example: BBU 04424700033 |
Send SMS to52295 |
Send SMS to9448077777
(SMS Charges apply) |
| 5. |
To get alert when Broadband usage exceeds monthly limit
Send SMS REG<space>044<telephone number>
Example: REG 04424700033 |
Send SMS to52295 |
Send SMS to
9448077777
(SMS Charges apply) |
| 5 |
Internet - for all service enquiries and fault booking |
Our Customer Care Portal
|
P.K.SEKAR
WHEN I SENT FAULT BOOKING MESSAGE TO 53576 ONE RE.DEDUCTED (9488310203).THEN WHY THE NUM. IS GIVEN AS TOLL FREE?