MTNL launches new prepaid broad band service in Mumbai

Posted on the November 27th, 2009 under Broadband, MTNL by CellBharatTeam

MTNL, Mumbai has launched its new prepaid broad band service for its customers. The services are being provided on the existing Landline copper infrastructure. The initial installation and activation charge costs Rs 300, even though the customer owns a modem.

This plan has a validity period of up to 90 days. The one time modem charge for a normal modem costs Rs 1000 and Rs 1700 for wireless modem.

Installation and activation	Rs.300
One time Modem charge
Normal Modem	Rs.1000
Wireless Modem	Rs.1700
Installation and activation in case of customer own Modem : Rs.300

MTNL offers a three variety of voucher plans namely,

1. Pre paid voucher 499.
2. Pre paid voucher 3999.
3. Pre paid voucher 5999.

The grace period for both the plans is set to 30 days. But if it exceeds the time limit then the account will be suspended followed by deactivation after three months. The plan migration is restricted for this offer.

Prepaid tariff plans:

Plan	Plan Charges (Voucher) (Inclusive of Service Tax)	Speed	Free Usage	Validity
Prepaid Voucher 499	Rs.499	Upto 2 Mbps	1.3 GB	One Month
Prepaid Voucher 3999	Rs.3999	Upto 2 Mbps	15 GB	One year
Prepaid Voucher 5999	Rs.5999	Upto 2 Mbps	25 GB	One year
Note:
Grace period : 30 days for both the plans. After grace period, account will be suspended. Account will be deactivated after 3 months. No plan migration will be allowed.

MTNL has also designed a mode of action to avail this offer,

• Customer will book prepaid broadband connection on his existing telephone line.
• Customer will be billed amount for registration,activation and router charge, in the first bill.
• Customer may book the connection at CSC counter or from 1500/WSC.
• The broadband work order will be issued and will be completed in the same manner as currently done for postpaid connection.
• Initially the Customer will be given broadband basis plan with 50 Mb free download and validity of 90 days.
• Within the validity period customer has to recharge his account using any of the available voucher.
• Using this voucher the customer can logon to web self care on http://register.mtnl.net.in and recharge his account.
• In case of any difficulty in recharging process customers may contact on 12543 or 1504 option 3.
• One Email ID will be given with 4MB space in this plan.
• The balance download at the end of validity period will not be carried forward.
• If download allowed is consumed before the validity period customer will have to recharge using any of the above vouchers again.
• Within validity period balance download available at the time of the recharge will be added in the download allowed in new voucher. However period left will not be carried forward.
• Each voucher will have a grace period of one month after validity period. If customer fails to recharge within the grace period,his account will be suspended. The account will be permanently closed after 90 days after validity period.
• Migration from postpaid to prepaid is not allowed at present.
• For all service related complaints the customer can dial 198.
• Customer can see their plan balance and usage details at http://register.mtnl.net.in .